Covid-19 Delays
Unfortunately due to COVID 19, domestic & international couriers are experiencing longer than usual shipping times. See all international shipping updates & delivery times here. We will still be packing & getting your orders with couriers as fast as possible, however the delays with the couriers are out of our control. We really appreciate your patience during this time.
Handling times
As a one woman show, all orders will be sent out twice a week (within 48 hours of placing your order). If you need your order to be processed more quickly, please reach out via email and I may be able to process your order sooner.
I am not responsible for any customs, import or administrate fees that may apply in your country. The customer is responsible for their package, if returned to sender (marked as unclaimed or incorrect address) Lize Designs Store does not offer free shipping back to the customer.
Lize Designs Store is not responsible for stolen or lost packages, however, we will do everything we can to track down the parcel.
By shopping at Lize Designs Store you agree to all store terms and conditions.
Returns policy
Unfortunately, Lize Designs Store does not offer refunds for change of mind. However, if you receive your item(s) and are disappointed for any reason, e.g. the item is broken or damaged, please email me within 7 days of receiving the item(s) at hello@lizedesigns.com.au and I will do my best to assist you.
If 7 days have gone by since receiving your item, unfortunately we can’t offer you a refund or exchange.
Shipping
Lize Designs Store currently ships to Australia, New Zealand, United Kingdom, Europe, United States and Canada. If you are located outside of these countries and would like to purchase an item, please contact me at hello@lizedesigns.com.au and I will look into arranging shipping to your country.
Domestic shipping
Standard post: 3-10 business days - $10 AUD
Express post: 3-5 business days - $15 AUD
Free pickup (from Richmond) is also available for those based in Melbourne.
International shipping
Standard post: 10-25 business days - $25 AUD
Express post: 6-15 business days - $50 AUD
Delivery times displayed on the site are subject to change and include handling times. You'll receive an email once your item(s) have been shipped. Depending on which shipping method you choose, you may or may not get a tracking number.
All orders are sent with Australia Post.
